Frequently Asked Questions
Everything you need to know about your Rails shopping experience.
What is your standard shipping policy?
We offer free standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How should I care for my Rails garments?
To maintain the quality of our signature fabrics, we recommend dry cleaning or hand washing in cold water and laying flat to dry. Specific care instructions are located on the inner tag of each piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.